Refund policy
30-Day Satisfaction Guarantee
If you don't love it you can return it! Contact us within 30 days of delivery for a refund or exchange. We are confident you will love your results, and if not, you are covered.
Return, Refund & Exchange Policy
At Electron Colloidal, your satisfaction is our priority. If you are not completely satisfied with your purchase, we make returns and exchanges simple for your peace of mind.
We stand behind the quality of our products and are confident you will experience the difference. If not, simply reach out within 30 days of delivery, and our team will assist you with a refund or exchange.
Returns
You may return any item within 30 days for one time purchases of receiving your order for a refund or exchange. All items must returned in their original packaging and include the original colloidal solution.
Returned items must be shipped back to our facility for verification. As part of our quality assurance process, we will conduct a solution integrity test to ensure the colloid has not been altered or replaced with another liquid. This test typically takes less than 24 hours and confirms the presence of the specially formulated particles unique to Electron Colloidal.
Our colloidal solutions are precisely engineered to exhibit distinctive, measurable properties that allow for clear verification of authenticity. These defining characteristics are what set our formulations apart from conventional colloidal supplements on the market.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 24 hours of delivery. Claims submitted after this window will not be eligible for refund or exchange.
To begin your claim, we require photo or video proof clearly showing the damage. Without visual proof, the request cannot be processed.
How to Begin a Return or Exchange
To initiate a return, refund, or exchange, please contact our support team:
Subscription Policy
By enrolling in a subscription with Electron Colloidal, you agree to the following terms:
Three-Delivery Minimum Commitment
All subscriptions require a minimum of three (3) completed deliveries.
This policy is in place to:
- Prevent abuse of discounted subscription pricing
- Ensure customers receive enough product to experience the full benefits listed, which typically develop through consistent use over time
While a minimum commitment of three deliveries is required, we understand that every customer’s needs and usage may vary. Subscribers have the flexibility to pause or skip upcoming deliveries at any time to accommodate their personal usage schedule. Once the three required deliveries have been completed, the subscription may be canceled at any time.
Please note that subscribers are responsible for managing their own subscriptions. Upon enrollment, a personalized subscription management portal is provided through the email address used at checkout.
For your convenience, all subscription-related emails, including upcoming order notifications, contain a clearly highlighted link that provides direct access to your subscription portal. You may also access your subscription at any time by visiting our website and selecting the subscription management option under the “Customer Account” section in the website footer.
We encourage all subscribers to review their upcoming delivery dates and make any necessary adjustments in advance to ensure their subscription continues to align with their individual needs.
Sales & Pricing
All subscription sales are final. Subscription pricing includes initiative discounts that are prorated based on your selected delivery frequency and offered in exchange for the minimum delivery commitment.
Shipping
We cover or subsidize shipping costs as part of the subscription benefit. Because shipping and processing costs are incurred immediately, subscription orders are not eligible for refunds once processed.
Returns & Exchanges
- Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery for a replacement at no cost.
- Product Exchanges: Subscribers may exchange products at any time for equal or greater value, subject to availability.
- Products must be unused and in original condition unless damaged during transit.
📧 Info@electroncolloidal.com
📞 +1 716-641-2643
We are committed to providing a trustworthy and transparent experience. Thank you for choosing Electron Colloidal.